A digital summit for retailers in a
post-covid world

Join our session for a deep dive and key takeaways around pulling the future forward:

• COVID-19 has dramatically pushed people online and a significant part of this behaviour change will be permanent.
• How do retailers use data to give their customers an online experience that matches the offline experience.
• How do retailers use customer data in ways that are not only beneficial but also respectful.
• Why retailers need to double down on technology investments to benefit their business and their customers, and the key tech trends that they need to know.

Join this session as we get into the nuts and bolts of building a brand, from storytelling, to tech investments to customer retention & more:

• What does it take to build a brand?
• How do you tell your brands story in the most effective way?
• What are consumers looking for?

Join this session on AI-based Personalization and its impact on retail businesses, where we go in-depth into what AI can do for businesses and talk with retailers who have implemented these solutions and seen value.

We will discuss:

• How Personalization has evolved over the years and where it stands today.
• Business impact & growth stories from retailers who have adopted AI-powered Personalization.
• How Personalization’s impact goes beyond shopper journeys and gets mapped to business impact across the customer's lifecycle.

Agenda:

• How has the pandemic accelerated the transition to grocery e-commerce? What does the current user base look like?
• What must grocery e-commerce players do to push consumers online?
• What are the points of friction for grocery e-commerce players in the market? How can they overcome them?
• How can e-commerce/digital players in grocery ensure retention?
• What are the tech investments online grocery players are looking at right now?
• What does the grocery store of the future look like?

Agenda:

• How do you recreate an in store experience for your customers, online?
• How does a good e-commerce experience encourage repeat purchases and boost customer loyalty?
• As the pandemic continues to discourage regular movement, how can brands which rely on “touch & feel” encourage customers to buy online, confidently?