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Content Manager

Content Manager is a feature in VueX that enables you to upload your own content that can be used in personalization of your Customers’ experiences. Content Manager allows you to set up catalogs, view and edit them for a seamless content management.

Steps for Catalog setup#

Content Manager facilitates catalog setup in three simple steps:

  • Uploading sample catalog on VueX

  • Map fields to a standardized format which allows for seamless downstream processing.

  • Setup synchronization methods to ensure that the catalog in VueX is up-to-date.

Supported Catalog Formats#

Currently, the upload formats supported are:

  • CSV

  • JSON

If your catalog is in any other format, please contact our support team and we will facilitate the onboarding.

Standardized Catalog Format#

The Standardized Catalog Format is a format of catalog that is supported by VueX to enable personalization. There are three types of fields:

Mandatory fields - these are fields that must be present for any processing that needs to be done

Recommended fields - these are fields that are recommended for different segments but are still optional

Other fields - Any additional fields that are business-specific that you require us to process

Mandatory Attributes#

Mandatory AttributeDescription
Product IDPrimary identifier for the products/contents in the catalog. The recommendations will be shown at this level.
TitleName of the product/Description of the content in the catalog
Image LinkLink to the content image for display purpose
CategoryIndicates the category by which the content can be segregated at a broad level
AvailableIndicates if the content should be marked available. If the content is marked as not available, this data will not be sent out in recommendations.

Recommended attributes are configured based on segment you belong to.

Configuring Catalog#

Once the base catalog has been set up, you can then manage multiple aspects of the catalog.

You can:

  • Map data to the Standardized Catalog

  • Choose data formats

  • Configure validations

In addition to that, you can also control how you want the data to be used by our models and search & recommendation APIs. We offer three types of attributes to which you can map each of your field to.

Personalize Attributes#

Personalize Attributes are those attributes that facilitate improving the relevance of your search result. By marking an attribute as personalize, you can control the influence of these attributes on your search results and recommendations while setting up your strategies and modules in Journey Manager.

Facetable Attributes#

Facetable attributes are those attributes that help classify the catalog and enable better categorisation. Those attributes which would facilitate effective search, sort and filter should be marked as Facetable attributes.

Searchable Attributes#

Searchable Attributes are those attributes whose values are the terms that users look for in the website. We recommend marking the attributes that influence relevance and facilitate discoverability of content in your website as Searchable Attributes.

Feed Synchronization methods#

Keeping your catalog up to date is simple with VueX. There are multiple methods for you to ensure that the catalog in VueX is in sync with your internal systems.

Sync MethodDescriptionTypical Usage
ManualManual upload of a catalog file on to VueXWhen the catalog does not change often
HTTPS / SFTPPeriodic sync of data. There are two modes of updates: Full catalog update - data is overwritten. Incremental(delta) update - only the changes are updatedWhen the catalog changes frequently but is process driven
PushContinuous sync of data. Data changes are always considered as incremental.Data changes are almost real-time.

Managing the catalog#

You can view and manage all your catalog content information through our dashboard. By this, you can quickly make the changes to content metadata that you want to reflect in the website immediately.

Viewing Feed History#

Content Manager provides you the ability to view information and status of all the feeds that were initiated through the dashboard and/or the synchronization method you have set up. The feed history will also provide information of the content which failed validation, which you can correct and resend to the system.