Content Manager is a feature in VueX that enables you to upload your own content that can be used in personalization of your Customers’ experiences. Content Manager allows you to set up catalogs, view and edit them for a seamless content management.
Content Manager facilitates catalog setup in three simple steps:
Uploading sample catalog on VueX
Map fields to a standardized format which allows for seamless downstream processing.
Setup synchronization methods to ensure that the catalog in VueX is up-to-date.
Currently, the upload formats supported are:
If your catalog is in any other format, please contact our support team and we will facilitate the onboarding.
The Standardized Catalog Format is a format of catalog that is supported by VueX to enable personalization. There are three types of fields:
Mandatory fields - these are fields that must be present for any processing that needs to be done
Recommended fields - these are fields that are recommended for different segments but are still optional
Other fields - Any additional fields that are business-specific that you require us to process
|Product ID||Primary identifier for the products/contents in the catalog. The recommendations will be shown at this level.|
|Title||Name of the product/Description of the content in the catalog|
|Image Link||Link to the content image for display purpose|
|Category||Indicates the category by which the content can be segregated at a broad level|
|Available||Indicates if the content should be marked available. If the content is marked as not available, this data will not be sent out in recommendations.|
Recommended attributes are configured based on segment you belong to.
Once the base catalog has been set up, you can then manage multiple aspects of the catalog.
Map data to the Standardized Catalog
Choose data formats
In addition to that, you can also control how you want the data to be used by our models and search & recommendation APIs. We offer three types of attributes to which you can map each of your fields to.
Personalize Attributes are those attributes that facilitate improving the relevance of your search result. By marking an attribute as personalize, you can control the influence of these attributes on your search results and recommendations while setting up your strategies and modules in Journey Manager.
Facetable attributes are those attributes that help classify the catalog and enable better categorisation. Those attributes which would facilitate effective search, sort and filter should be marked as Facetable attributes.
Searchable Attributes are those attributes whose values are the terms that users look for in the website. We recommend marking the attributes that influence relevance and facilitate discoverability of content in your website as Searchable Attributes.
Keeping your catalog up to date is simple with VueX. There are multiple methods for you to ensure that the catalog in VueX is in sync with your internal systems.
|Sync Method||Description||Typical Usage|
|Manual||Manual upload of a catalog file on to VueX||When the catalog does not change often|
|HTTPS / SFTP||Periodic sync of data. There are two modes of updates: Full catalog update - data is overwritten. Incremental(delta) update - only the changes are updated||When the catalog changes frequently but is process driven|
|Push||Continuous sync of data. Data changes are always considered as incremental.||Data changes are almost real-time.|
You can view and manage all your catalog content information through our dashboard. By this, you can quickly make the changes to content metadata that you want to reflect in the website immediately.
Content Manager provides you the ability to view information and status of all the feeds that were initiated through the dashboard and/or the synchronization method you have set up. The feed history will also provide information of the content which failed validation, which you can correct and resend to the system.