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What is Experiential Retail And Why Does it Matter?3 min read

September 25, 2020   |   3 min read
Krithika Anand

Senior Marketer

What is Experiential Retail and Why Does it Matter?

What is Experiential Retail And Why Does it Matter?3 min read

Reading Time: 3 minutes

Why experiential retail? Well, we’ve seen a paradigm shift in retail over the last five years. We believe that for retailers to compete, the industry will become an experience economy. This means that retail will not be driven by just products, it will be driven by compelling retail experiences. This gives brands an opportunity to one up and get creative with how they are retailing – pop ups, capsules, virtual drops, museums – all of these are very much a part of retail’s future. Today, we’re covering our top picks of the best retail experiences we’ve seen recently!


Huda Beauty designed an ephemeral sci-fi themed pop-up right at Covent Garden London, to launch their new eye-shadow palette, Mercury Retrograde. A pop-up with glazed surfaces, geometrically shaped 3D exteriors adorning those metallic accents & scintillating fixtures. Shoppers could sit on the throne that Huda used in her launch campaign to re-create the same or inspired images. We’re loving this ‘galactic’ experience!

Huda Beauty’s sci-fi themed pop-up at Covent Garden London


Imagine having luxury at your doorstep. How would that look? Dior curated an eccentric experience for their shoppers across the Mediterranean by launching “Dioriviera” pop-ups this summer in local neighborhoods instead of the buzzy downtown destinations. This allowed their shoppers to visualize what they would really look like on vacation. Talk about immersive!

Dior “Dioriviera” pop-up in the Mediterranean


Recently, Prada took over the famous Selfridges Corner Shop to present the brand’s sustainable focused collection, featuring short films from National Geographic along with animations of natural elements and showing the process of creating Re-Nylon. What a great way to bring back their iconic Nylon bag!

Prada’s Re-Nylon collection at Selfridges’ corner shop


Visual storytelling has always been Dolce & Gabbana’s differentiator.  Their store in Rome, which depicts the Greek gods, is a digital fresco. The interiors are crafted with 15 different types of marble & mosaic, brass, scarlet-coloured walls, velvet sofas, Venetian glass chandeliers & LED-fitted ceiling to give an eccentric visual effect. It’s like jumping into a page of greek mythology!

Dolce & Gabbana’s store in Rome


Nike launched its digital-centric brick-and-mortar stores called Nike Rise. They curate the customer journey by using real-time data from members and “real-time sports moments” in Guangzhou, China. A one stop destination for all sports enthusiasts, the store features a Nike By You personalization bar. The store’s new app feature, Nike Experiences “turns the city into a digitally-enabled playground for members.” We’re there!

Nike Rise store in Guangzhou, China

If you want learn more about retail experiences, watch our video and read up on our blogs:

R-Vue San Fransisco | Re-imagining the Future of Retail
Vue Retail Experiences: Fashion Brands Giving Experiential Retail A Whole New Meaning
Customer Experience: Intersecting The Physical And Digital

Retail Personalization – Ultimate Guide

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Krithika Anand

Senior Marketer

Krithika is a Manager at Vue.ai. Obsessed with all things fashion, you can always find her browsing through stores online (while she is not busy writing about them for the Vue.ai blog). As a fitness enthusiast and a full time cookie lover, her goals include keeping her cookie jar full and be strong enough to make enough of them round the year.