What should retail look out for in 2021?
As retail rebuilds in 2021, technology, specifically AI, will be key for success. Now that the consumer shift to eCommerce has become permanent, technology that aids and enhances online shopping will be the #1 priority for retailers in 2021. It is more critical than ever to invest in technology that enables retailers to be agile. It gives them the ability to not only provide memorable customer experiences, but also scale internal processes. A plethora of opportunities now lie ahead of retailers and they must invest in tech strategies that will help them build customer retention, boost productivity and improve conversions. This report contains exclusive insights from experts in the retail industry, industry news, consumer behaviour, e-commerce trends, digital transformation plans for retailers and so much more.
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